Refund policy

Returns
Clearance or sale items are not eligible for return. Returns for refunds will only be accepted within 30 days of you receiving the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping and handling costs are non-refundable.

This return for refund policy is applicable for change of mind and faulty item. This is not eligible for sale items.

Any incorrect, missing or damaged items received must be reported to MarinePlus within 24 hours of you receiving the delivery.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@marineplus.com.au.

Warranty
All goods sold by MarinePlus come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by MarinePlus. No refund can be provided under any circumstances.

Shipping
To return your product, you should mail your product to:

MarinePlus
45 Lakewood Boulevard
Braeside
Melbourne VIC 3195
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.